About Us

Established in 1977, Andrew Copeland Insurance was founded on the principle of providing a complete insurance service of a very high standard. We believe in building through excellence and to this end, we are constantly working to improve our range of products and develop new products for our customers, no matter how big or small. Our aim is to provide affordable quality insurance to our customers and to provide quality advice and a first class service covering the entire life cycle of a policy, not just at the point of sale. We offer a professional but relaxed environment in which to work and we encourage input, creativity and ideas from our staff.


Andrew Copeland Insurance is a professional firm of insurance consultants specialising in property insurance both in the UK and Europe, including residential and commercial property owners risks as well unoccupied property risks, landlord and Holiday Home Insurance. We also specialise in overseas motor insurance. The products we offer are arranged through our bespoke range of delegated binding authorities, administered in-house and available to customers and insurance intermediaries alike. All of our delegated binding authority schemes are underwritten by Lloyd’s of London with whom we enjoy coverholder status.

Delegated Binding Authority

A delegated binding authority is a special type of agreement whereby an insurer authorises a coverholder to underwrite on their behalf subject to an agreed and specific criteria. This means that as a coverholder, ACI is authorised to underwrite risks in-house on behalf of Certain Underwriters’ at Lloyd’s, providing an immediate and first class service. The contract reference number for the binding authority of the policy in question can be found on the policy certificate or schedule of cover. This number is unique to the contract that is in force with ACI and can be used by Lloyd’s of London to immediately identity the Lloyd’s syndicate(s) and binding authority to which it refers.

Company Objectives

ACI aims to:

  1. Provide a first class underwriting and customer service to our customers and supporting insurance intermediaries, to meet each customer’s specific insurance needs.
  2. Provide a first class claims service
  3. To ensure that customers are treated fairly in accordance with TCF principles
  4. Continually strive to improve our range of products and to enhance cover provided, providing excellent value for money.
  5. To ensure any complaints are resolved satisfactorily and are dealt with promptly and professionally.

How to Complain

We aim to offer a first class service. However, we understand that sometimes things can go wrong. If this does happen, we will try to resolve the issue for you as quickly as possible. If you need to complain, please contact us and we will be pleased to help you: Andrew Copeland Insurance, 230-234 Portland Road, London, SE25 4SL Tel: 020 8656 2544 Email: complaints@acopeland.com

Andrew Copeland Insurance Consultants Ltd and Andrew Copeland International Ltd are authorised and regulated by the Financial Conduct Authority under firm reference numbers 309334 and 307797.

Andrew Copeland
Insurance Consultants Ltd

Tel: 020 8656 2544
Fax: 020 8655 1271


Andrew Copeland Insurance Consultants Ltd and
Andrew Copeland International Ltd are authorised and regulated by the FCA